Are you struggling to figure out how to use EVV Web with Tempus Unlimited? You’re not alone—navigating new electronic visit verification systems can feel confusing and overwhelming. Ensuring accurate time tracking is crucial for getting paid correctly and meeting state requirements, making it essential to understand this process.
In this article, we’ll break down exactly how EVV Web works with Tempus Unlimited, providing step-by-step instructions, helpful tips, and answers to common questions—so you can feel confident and stay compliant.
Related Video
Understanding Tempus Unlimited EVV Web: Your Comprehensive Guide
Electronic Visit Verification (EVV) is an essential part of home care and community-based care programs across many states, including Massachusetts. For individuals who use Tempus Unlimited for Fiscal Intermediary (FI) services, understanding and using the EVV web portal is crucial to continued service and compliance.
In this article, you’ll discover what EVV is, how the Tempus Unlimited EVV web system works, step-by-step instructions to use it, the benefits and challenges, useful tips, practical advice, and answers to some of the most common questions.
What Is EVV and Why Does It Matter?
EVV, or Electronic Visit Verification, is a system that electronically captures verification of caregiver visits to members receiving personal care or home health services. The main goals are to:
- Confirm visits actually occur as scheduled
- Reduce fraud and errors in reporting
- Improve quality of care and accountability
Tempus Unlimited’s EVV system is specifically designed to serve participants, consumers, and personal care attendants (PCAs) in Massachusetts and elsewhere. The system is built to ensure compliance with federal and state mandates.
How Does Tempus Unlimited’s EVV Web Portal Work?
Tempus Unlimited’s EVV web portal allows PCAs and consumers to:
- Clock in and clock out online or via mobile device
- Record visit details (time, date, service location)
- Submit work hours for approval
- Ensure payroll is accurate and on time
The portal is intended to be secure, user-friendly, and compliant with all state and federal guidelines.
Getting Started: Registering and Setting Up Your Account
Here’s how you can get set up with the Tempus Unlimited EVV system:
1. Receive Your Registration Information
- Consumers, surrogates, and workers (PCAs) are generally given access after enrollment with Tempus Unlimited.
- You should receive a welcome packet or email with your username, temporary password, and instructions.
2. Create/Activate Your Account
Follow these steps to activate your account for the first time:
- Go to the Tempus Unlimited EVV web portal login page.
- Enter your username and temporary password.
- Set a new, secure password as prompted.
- Update your contact details if asked.
- Read and accept any user agreements or terms of service.
3. Log in and Familiarize Yourself with the Portal
- Once your account is active, log in and explore the main dashboard.
- Check for any tutorials or training modules made available for new users.
Recording and Managing Visits: Step-by-Step
The EVV portal’s main feature is accurate visit recording. Here’s how to do it:
A. Clocking In and Out
- At the start of your shift, log into the EVV portal.
- Click on “Clock In” and confirm the details (your name, employer, service date, and location).
- At the end of your shift, log in again and select “Clock Out.”
- Confirm that the system accurately records your times.
B. Reviewing and Submitting Work Hours
- PCAs can review all completed visits within the portal.
- At the end of your pay period, verify that all visit records are accurate.
- Submit your hours or timesheet electronically for approval.
C. Consumer/Employer Approval
- The consumer (or their surrogate) logs into their own account.
- Review the submitted hours for accuracy.
- Approve or reject visits as necessary.
- Approved hours are processed for payroll.
Benefits of Using the Tempus Unlimited EVV Web System
Adopting EVV brings several advantages to everyone involved:
- Faster Payroll: Real-time entry and approvals mean fewer delays in payments.
- Accuracy: Electronic tracking reduces errors and mismatched hours.
- Compliance: Ensures that all visits meet state and federal verification rules, safeguarding services for all users.
- Transparency: Both workers and consumers can review, approve, or dispute recorded hours.
- Ease of Use: Most users find the system intuitive, with quick access from any web-connected device.
Common Challenges and Solutions
Transitioning to an EVV system can bring new challenges. Here are some common issues and recommended solutions:
1. Technical Difficulties
- Issue: Trouble logging in, slow connections, browser compatibility problems.
- Solution: Use updated browsers and stable internet. If locked out, use password recovery or contact support.
2. Forgotten Passwords
- Solution: Use the “Forgot Password” feature. Have your email or phone ready for reset instructions.
3. Access Device Limitations
- Issue: Not every PCA or consumer has easy web access.
- Solution: Ask Tempus Unlimited about alternative options, such as mobile devices or in-person help.
4. Errors in Visit Entries
- Solution: Double-check each entry before submitting. If you spot an error after the fact, contact support immediately for correction.
5. Training Needs
- Issue: New users may find the portal overwhelming.
- Solution: Tempus Unlimited offers training modules and live support.
Practical Tips for a Smooth EVV Experience
- Bookmark the Portal: Save the login page on your web browser.
- Keep Your Credentials Secure: Never share usernames or passwords.
- Double-Check Entries: Review visit dates and times before submitting.
- Allow Notifications: Enable email or text alerts for submissions and approvals.
- Stay Updated: Attend regular trainings and information sessions offered by Tempus Unlimited.
- Technical Readiness: Keep your device updated and charged before each shift.
- Know Support Contacts: Keep Tempus Unlimited’s EVV support line or email handy.
Best Practices for Consumers and PCAs
For PCAs:
- Clock in at the start and out at the end of every shift
- Enter accurate service locations and times
- Alert your consumer if you experience technical issues
- Submit hours promptly to avoid payroll delays
For Consumers/Surrogates:
- Review and approve submitted hours weekly
- Contact Tempus Unlimited if you notice discrepancies
- Complete required trainings to stay informed
Additional Notes on Costs and Devices
While the EVV system doesn’t charge users a fee for web access, consider the following:
- Device Needs: Reliable internet access (smartphone, tablet, computer) is needed. Check if Tempus Unlimited has a device loaner program if you lack access.
- No Shipping Fees: Using the EVV web portal incurs no shipping or handling fees for normal operation, since it’s cloud-based.
- Data Costs: Use Wi-Fi when possible to avoid charges on your mobile plan.
How to Get Help
Tempus Unlimited offers comprehensive support:
- Live support via phone or email
- Online training modules
- FAQ sheets and printable guides
- Language assistance as needed
If you ever feel stuck or unsure, don’t hesitate to contact their support team for a quick resolution.
Frequently Asked Questions (FAQs)
1. What exactly is the Tempus Unlimited EVV web portal?
The portal is a secure online platform for Personal Care Attendants (PCAs) and consumers to record, review, and approve service visit information electronically. It helps ensure payroll is accurate and visits are compliant with state regulations.
2. Who needs to use the EVV system?
PCAs who provide in-home or community-based services (and their employers/consumers) are required to use the EVV system to verify each visit and submit work hours for payment.
3. What devices can I use to access the EVV web portal?
You can use any internet-connected device, such as a smartphone, tablet, desktop, or laptop computer, as long as it has a modern web browser.
4. What should I do if I make a mistake or miss a clock-in or clock-out?
Contact Tempus Unlimited’s EVV support as soon as you notice the error. They will guide you through correcting the record and ensuring your hours are accurately processed.
5. Is there any cost to using the Tempus Unlimited EVV system?
No, there are no fees to use the portal itself. You do need an internet connection and a compatible device, but many users already have these. Ask Tempus Unlimited about assistance programs if obtaining a device or service is a challenge.
Conclusion
Using the Tempus Unlimited EVV web system ensures that home-based care remains efficient, secure, and compliant for both PCAs and consumers. By understanding how to access and use the portal, you position yourself for timely payments, regulatory compliance, and fewer administrative headaches. Remember, robust support is available if you ever need help—so you can focus on delivering and receiving excellent care.